Cancellation and Refund Policy
Welcome to Safal Kisan Trading Company!
We want you to be completely satisfied with your purchase. If you need to cancel or request a refund, please read through our policy below.
1. Cancellation Policy
- You can cancel your order within 24 hours of placing it.
- To cancel your order, just contact us through email or phone as soon as possible.
- After 24 hours, we may not be able to process the cancellation.
2. Refund Policy
- You can request a refund within 7 days from the date you receive your order.
- If your product is damaged or if there’s a delivery delay, you’ll be eligible for a full refund.
- Please note, some items are non-refundable, like products that have been used or opened.
3. Refund Process
- Refunds will be processed using the same payment method you used to place the order.
- It may take 5-7 business days for the refund to be reflected in your account.
4. Non-refundable Items
- Some products are non-refundable, including items that have been opened or used.
- Please make sure the product is in its original condition if you want to return it.
5. How to Request a Cancellation or Refund
- If you’d like to cancel your order or request a refund, simply reach out to us at:
- Email: safalkisantradingcompany@gmail.com
- Phone: 9982091741
- Our team will help you with the cancellation or refund process.
We hope this makes things clear! If you have any questions, don’t hesitate to reach out. We’re here to help!
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Cancellation and Refund Policy
Welcome to Safal Kisan Trading Company!
At Safal Kisan Trading Company, customer satisfaction is our top priority. We want to ensure that you have a smooth shopping experience with us. In case you need to cancel your order or request a refund, please read our detailed Cancellation and Refund Policy below.
1. Cancellation Policy
We understand that sometimes plans change. Here’s how you can cancel your order:
- Order Cancellation Time Frame: You can cancel your order within 24 hours of placing it.
- How to Cancel: To cancel your order, please contact us as soon as possible via email (safalkisantradingcompany@gmail.com) or phone (9982091741). Make sure to mention your order details (order number, date of purchase, etc.) so we can assist you quickly.
- After 24 Hours: Once 24 hours have passed, we may not be able to process the cancellation, as your order might have already been processed or shipped. However, we will try our best to accommodate your request if the circumstances allow.
2. Refund Policy
If you are not fully satisfied with your purchase, we are here to help! Our refund policy ensures that you are protected if there is an issue with your order:
- Refund Request Time Frame: You can request a refund within 7 days of receiving your order.
- Eligibility for Refund:
- If your product arrives damaged, we will offer a full refund.
- If there is a delivery delay beyond our control, we will process a full refund.
- In case of any other issues with the product, please contact us and we will assess the situation and process a refund if necessary.
- Non-refundable Products: Some items may not be eligible for a refund. These include:
- Products that have been used or opened.
- Items that are non-returnable for hygiene or safety reasons.
- Any product that falls outside the 7-day refund window.
3. Refund Process
Once your refund request is approved, we’ll process it promptly. Here’s how the refund process works:
- Payment Method: Refunds will be processed back to the original payment method used for the purchase. For example, if you paid via credit card, the amount will be refunded to the same card.
- Time Frame: The refund may take up to 5-7 business days to reflect in your account, depending on your payment method and your bank’s processing time.
- Partial Refunds: If only part of your order is returned or refunded, the refund will be processed based on the value of the returned items.
4. Non-refundable Items
While we strive to ensure complete satisfaction, there are certain products that cannot be refunded under our policy:
- Used or Opened Products: If a product has been used, opened, or is no longer in its original condition, we will not be able to offer a refund.
- Items with Damaged Packaging: If the packaging has been damaged or tampered with, the product may not be eligible for a refund.
- Sale or Discounted Items: Any products that were bought on a final sale or during a promotional sale may not be eligible for a refund.
If you’re unsure whether your product is refundable, please reach out to us, and we’ll be happy to clarify.
5. How to Request a Cancellation or Refund
If you need to request a cancellation or a refund, please follow these steps:
- Cancellation Request:
- Contact us within 24 hours of your purchase by email at safalkisantradingcompany@gmail.com or phone at 9982091741. Provide your order number and details to speed up the process.
- Refund Request:
- Contact us within 7 days after receiving the product. Include details of the product and the issue you encountered. If the product is damaged or there’s an issue with delivery, please provide evidence (such as pictures of the damaged product or packaging).
Our customer support team will get in touch with you within 1-2 business days to confirm your request and guide you through the next steps.
6. How We Handle Customer Queries
We understand that refund and cancellation processes can sometimes be a bit confusing. If you have any questions or concerns, our customer support team is here to help. Please reach out to us using any of the following methods:
- Email: safalkisantradingcompany@gmail.com
- Phone: 9982091741
We will respond to your query as quickly as possible and work with you to resolve any issues.
Thank you for shopping with Safal Kisan Trading Company!
We strive to provide the best products and services, and we hope that you’re happy with your purchase. If you have any concerns, please don’t hesitate to contact us. We’re always here to assist you!